Shipping and Returns

Delivery Information

Order Preparation

Your order is carefully packed within 24 to 48 hours (working days).

Delivery Times

Once your parcel has shipped, transit time depends on the carrier and delivery method you choose (Chronopost relay point or Colissimo home delivery) and on where you live. You receive your tracking number by email as soon as your order ships.

• Outside mainland France: please contact us for more information.

Delivery Methods

We offer two delivery options:

• Delivery to a relay point via Chronopost, practical and secure

• Home delivery with Colissimo, reliable and fast

Shipping Fees

Shipping fees are automatically calculated during your order based on weight, volume, and destination.
Occasional promotions may allow you to benefit from free shipping under certain conditions.

Order Tracking

As soon as your package is shipped, you will receive an email containing a tracking number allowing you to follow your order in real time.

Delivery Address

Please verify the accuracy of the delivery address before confirming your order. Naturoleum cannot be held responsible for errors or omissions in the address provided.

Delivery Issues

In case of delivery problems (lost, damaged, or undelivered package), please contact our customer service as soon as possible at [info@naturoleum.com]. We will assist you in finding a quick solution.

Return Conditions

Right of Withdrawal

In accordance with current legislation (Article L221-18 of the Consumer Code), you have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to justify your decision or pay penalties.

How to exercise this right?

To exercise your right of withdrawal, you must notify us of your decision to return one or more products by email:

• By email at [info@naturoleum.com]

We will then send you the return address.

Please specify your order number and the items concerned. The easiest way: the “Request a return” button on our Withdrawal and returns page.

Return Conditions

Products must be returned in their original and complete condition (packaging, accessories, instructions, etc.) allowing them to be resold as new.

Opened, used, damaged, or soiled products will not be accepted unless there is a proven defect.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, including if they ordered the wrong product or size. They are on us if the product is defective or the mistake is ours (product sent different from the order).

Refund

We refund the purchase price and the initial delivery costs (based on the standard rate) no later than 14 days after being informed of your withdrawal. We may wait until we receive the product or proof of shipment.

Exceptions

The right of withdrawal does not apply to products that are:

• Personalized or made according to your specifications

• With a limited shelf life

• Unsealed after delivery and cannot be returned for reasons of hygiene or health protection