Welcome to our FAQ section. Here you’ll find answers to the most frequently asked questions regarding our organic vegetable oils and services. If you can’t find the answer to your question, feel free to contact us directly.
1. About Our Organic Vegetable Oils
1.1. What is organic vegetable oil, and why is it better?
Our organic vegetable oils come from certified organic farms, free of pesticides and chemicals. They are cold-pressed, preserving all their essential nutrients and natural properties, ensuring optimal purity for your skin and hair.
1.2. What is the difference between cold-pressed organic oil and refined oil?
Cold-pressed oil is extracted at low temperatures to preserve essential fatty acids, vitamins, and antioxidants, while refined oil undergoes high-temperature treatments and chemical additives that alter its quality and benefits.
1.3. Where do your vegetable oils come from?
Our oils are sourced from sustainable, local producers worldwide, including Morocco, Israel, and France. We rigorously select our partners to ensure superior-quality products.
1.4. How do I choose the oil that best suits my needs?
We recommend exploring our categories: oils for face, body, hair, beard, nails, etc. Each oil has specific properties, such as hydration, regeneration, or anti-aging effects.
1.5. How long can I keep my vegetable oil?
Generally, our organic vegetable oils can be stored for 6 to 12 months after opening. Keep them in a cool, dark place to preserve their qualities.
2. Using Our Products
2.1. How do I use vegetable oil on my face?
Apply a few drops of oil to clean, dry skin, then gently massage until fully absorbed. You can use it alone or as a complement to your moisturizer.
2.2. Can I use your oils on my hair?
Absolutely! Our oils are perfect for nourishing, hydrating, and repairing dry, damaged hair. Apply them as a pre-shampoo mask or as a leave-in treatment for protection and shine.
2.3. How do I use your oils for a body massage?
Our organic vegetable oils, such as sweet almond oil or jojoba oil, are perfect for massages. Warm a few drops in your hands and gently massage the skin in circular motions.
2.4. Can your oils be used during pregnancy?
Yes, some of our oils are particularly suitable for pregnancy, such as sweet almond oil or avocado oil, which help prevent stretch marks. However, we recommend avoiding certain essential oils and consulting a healthcare professional before use.
2.5. What is the best oil for promoting hair growth?
Organic castor oil is ideal for stimulating hair growth and strengthening fragile, brittle hair. Use it as a hair oil bath once a week for optimal results.
3. Ingredients and Ethics
3.1. Do your oils contain additives or preservatives?
No, all our oils are 100% pure, without preservatives, additives, or chemicals. We guarantee certified organic quality.
3.2. Are your products tested on animals?
No, we are firmly opposed to animal testing. All our products are cruelty-free and environmentally friendly.
3.3. Are your products vegan?
Yes, the majority of our vegetable oils are certified vegan, containing no animal-derived ingredients.
3.4. Are your packaging materials recyclable?
Yes, we use recyclable glass packaging to preserve our oils and reduce our environmental impact.
4. Ordering and Delivery
4.1. What are the delivery times?
Delivery times vary depending on your location. Generally, orders are shipped within 24 to 48 hours, and delivery within mainland France takes between 2 and 5 business days.
4.2. What are the shipping costs?
Shipping costs are calculated based on the weight of your order and your delivery address. Shipping is free for orders over a specific amount, indicated at checkout.
4.3. Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number to follow the progress of your delivery.
4.4. Can I change or cancel my order after it has been placed?
You can modify or cancel your order as long as it hasn’t been shipped. Contact our customer service as soon as possible to make changes.
4.5. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, contact us immediately with a photo of the item, and we will arrange a replacement or refund.
5. Returns and Refunds
5.1. What is your return policy?
You have 15 days from the receipt of your order to return an unused product in its original packaging for a full refund. Return shipping costs are the responsibility of the customer.
5.2. How can I make a return?
To make a return, contact our customer service with your order number. We will provide you with instructions on how to return your product.
5.3. When will I be refunded?
Once the product is returned and inspected, we will issue a refund within 5 to 7 business days to the original payment method.
6. Customer Service
6.1. How do I contact customer service?
Our customer service is available Monday to Friday, from 9 am to 6 pm. You can reach us by email at info@naturoleum.com
6.2. Do you respond quickly to inquiries?
We are committed to responding to all inquiries within 24 to 48 business hours.
If you have any other questions or specific requests, feel free to reach out to us. We’re always here to help and ensure you have the best experience with Naturoleum!